CDC MarketFirst Support Login

Our online support services are available 24 hours a day to customers and partners with current support contracts. Using our support portals, you can submit service requests online and track their progress, escalate issues to live technical support specialists, and access information in our expansive Knowledge Base.

Support Login

The Customer Portal

  • Personalized Portal: Customize your home page to see only the information you want.
  • Support Incident Management: Open, update, and check the progress of support incidents and search previous support incidents online for faster, more efficient problem resolution.
  • Knowledge Base: Access the same problem-solving information used by our support specialists. Our Knowledge Base is constantly updated, expanded, and refined to provide you with the latest information. Run a full-text search for "how-to's," articles, technical notes, service-pack release notes, and resolutions to common problems.
  • Forums: Collaborate with other CDC MarketFirst customers. Share knowledge, best practices, and ideas with your peers in the CDC MarketFirst community.
  • Customer Feedback: Provide feedback each time we resolve a support incident for you. Your response helps us assess and measure how well we are serving you and shapes the direction of our support services.
  • Downloads: Take preventative action by downloading and applying appropriate software fixes or planning future upgrades. Download our upgrade resource kits, maintenance updates, feature packs, service packs, product documentation, utilities and diagnostics, and education curriculum directly from the Customer Portal.
  • News and Events: Keep up to date with the latest announcements, register for live and on-demand webcasts, and get ready for the annual Customer Summit. Our annual summit brings together our team and users of all kinds from around the globe.